Real Money FAQ – Detailed Answers to Common Questions

Real Money is an online gaming platform operating under an international license. Being a licensed platform means a regulatory body regularly audits its financial operations and fair gaming practices. Without this license, the platform would not be permitted to operate.

Here's what you need to know about keeping your money safe:

• Members' balances are kept separate from the company's operational funds.
• All transactions are secured with 256-bit SSL encryption.
• Trusted payment services such as bKash and Nagad are used as payment gateways.
• Identity verification is required before withdrawal — this is part of our security process, not a hurdle.

If you have any doubts, test it yourself with a small deposit and withdrawal. Real Money has no unreasonable delays or hidden conditions on withdrawals.

As per Real Money's policy One account per person Yes, that's allowed. However, one person creating two accounts is a violation of the rules and may result in both accounts being suspended.

However, it's a different matter when it involves two separate people in the same family:

• If both users have different mobile numbers, it is generally possible to create separate accounts from the same household or device.
• However, both accounts must have different ID documents and payment methods.
• You cannot open two accounts using the same bKash number.
• Transferring a balance from one account to another is not permitted.

If you have any concerns, reach out to the support team before registering. They'll review your situation and guide you in the right direction.

Minimum Deposit Amount on Real Money ৳ 200 (two hundred taka). This minimum applies to your first deposit and all subsequent deposits.

Details by payment method:

• bKash: Minimum ৳200 — instant processing
• Nagad: Minimum ৳200 — instant processing
• Rocket: Minimum ৳200 — instant processing
• Upay: Minimum ৳ 200 – usually completed in 1–3 minutes

On your first deposit 100% Welcome Bonus credited to your account – meaning if you deposit ৳ 200, you can start gaming with ৳ 400. The maximum bonus limit will be detailed at the time of registration.

Yes, Real Money offers several options to pause or close your account. Choose the one that best fits your needs:

• Cooling-Off Period (1–30 days): Activate it directly from your account settings. You won't be able to log in during this period, but your balance stays safe. The account reopens automatically once the period ends.
• Self-Exclusion (6 months – 5 years): For extended breaks. Once activated, it cannot be reversed before the period ends.
• Permanent Closure: Contact the support team. Once your remaining balance has been withdrawn, the account will be permanently closed. A permanently closed account cannot be reopened under the same number.

Before taking any break, make sure your balance has been withdrawn or will be used as planned.

Yes, the Real Money website is fully mobile-friendly. You can play directly from any modern smartphone browser — Chrome, Firefox, or Safari — realmoney.my Play directly in your browser — no app installation needed.

What you get on the mobile browser:

• Full game library — slots, Live Casino, Sports Betting
• BKash/Nagad Deposits & Withdrawals
• Live Chat Support
• Account Settings & Balance Management

After opening the site in your browser, use the "Add to Home Screen" option to create an icon — just like an app — for quick access without any separate installation.

Real Money has a dedicated mobile app available for both Android and iOS. Compared to the browser, the native app offers faster loading and push notification support.

How to download the Android app:

• Open realmoney.my in your mobile browser.
• Look for the "Download App" button at the bottom of the page or in the menu.
• Download and install the APK file. Before installing, you may need to allow "Install from unknown sources" in your phone's settings.

For iOS (iPhone) users:

• Open realmoney.my in the Safari browser.
• Tap the share icon and select "Add to Home Screen".
• It works as a PWA – you get an experience just like a native app.

Always download the app link from the official website — files from third-party sites are not safe.

Typically, when depositing via bKash, Nagad, or Rocket Within 1 to 5 minutes your balance updates. During peak hours or network issues, it may take up to 30 minutes.

If the balance still hasn't arrived after 30 minutes, take the following steps:

• Step 1: Check your transaction history in your bKash/Nagad app and locate your TrxID or reference number.
• Step 2: Contact Real Money via Live Chat and provide your TrxID, transaction amount, and time.
• Step 3: The support team verifies on the backend and typically resolves the issue within 15–30 minutes.

If money has been deducted from your bank but you haven't received a TrxID, the payment has failed and the amount will be returned to your MFS account within 24–72 hours. Real Money is not responsible in this case, as the transaction did not reach the payment gateway.